Reports to

Service Manager

Position’s overall objective

Within the defined business area, work together with AS&S; Field service/service engineer’s team. In unity with the company´s guiding lights maintain a service level which meets and exceeds customer expectation.

Primary responsibilities

▪ Perform service and repair at work shop to products (inc previous models)

▪ Perform service and repair at field to products (inc previous models)

▪ Cooperate with other departments in all process flows.

▪ Raise NCR for warranty issues and arrange required material to close the sites.

▪ Sales of our main activities: New/replacement products

Spare parts

Upgrades/overhaul

Commissioning/educations

Authorities

▪ Book travel schedules for own service jobs.

▪ Decision of which parts to use/replace (field and workshop)

▪ Judge and make own decision weather product is repairable or not

▪ Quotations: Sales of products within business area.

▪ Decide content of quotation Ex. Spare parts.

▪ Responses for personal Development projects.

General Work Activities:





▪ Quick and professional online support to customer calls.

▪ Quick and professional service.

▪ Quotations within business area.

▪ Cooperate with other departments in company’s business area process flow. I.e. prices, lead time etc.

▪ Workshop repairs.
- Aftermarket sales: Recent and replacement products.
- Spare parts
- Overhaul
- Commissioning
- Educations
- Field service: Repairs
- Troubleshooting
- Commissioning
- Other business specified offers
- Customer Support: Telephone
- Web apps
- E‐mail etc
- Consulting

Technical Competency Requirement:

1. Three to Four years working experience in power conversion industries.

2. Power conversion operation Knowledge.

3. Strong knowledge of fault finding.

4. Basic knowledge of Thyristor & IGBT based Rectifier Function and Operation.

5. Basic Knowledge of Rectifier transformer and its configurations.

6. Basic knowledge of Communication protocols such as Modbus, Ethe

📌 Electrical Service Engineer Power Electronics (Pune)
🏢 FJ Direct
📍 Pune