This is a remote position, but the successful candidate must be available to work during Canadian business hours and be comfortable communicating with customers across Canada.

Job Responsibilities

· Respond to customer inquiries through email, phone, chat, and social media.

· Assist customers with product questions, orders, shipping, returns, exchanges, and warranty inquiries.

· Help customers select the right product based on their requirements.

· Provide accurate information about products, availability, delivery, and policies.

· Follow up with customers regarding orders and support requests.

· Handle customer complaints professionally and find appropriate solutions.

· Coordinate with warehouse, shipping, and management teams when required.

· Maintain accurate records of customer interactions and orders.

· Identify recurring customer issues and communicate them to management.





· Provide a positive and professional customer experience.

· Previous customer service or e-commerce experience preferred.

· Excellent written and verbal communication skills.

· Strong English communication skills.

· Friendly, patient, and professional approach.

· Strong problem-solving abilities.

· Good computer and internet skills.

· Ability to manage multiple customer inquiries efficiently.

· Experience with Shopify, CRM, helpdesk, or order management systems is an advantage.

· Ability to work independently and as part of a team.

Pay: ₹10,525.81 - ₹34,543.24 per month

Advantages:
- Flexible schedule
- Work from home

Work Location: Remote

📌 Customer Service Representative (India)
🏢 Kidsonwheelz
📍 India