Key Responsibilities
- Lead and manage the day-to-day activities of the Inside Sales team.
- Drive team performance to achieve sales targets and business objectives.
- Monitor sales funnels, conversion rates, and productivity metrics to identify improvement opportunities.
- Conduct regular performance reviews, coaching sessions, and feedback discussions with team members.
- Handle customer escalations and ensure timely resolution while maintaining a high customer experience standard.
- Monitor calls, conduct quality audits, and provide actionable feedback to improve sales effectiveness.
- Ensure adherence to sales processes, compliance guidelines, and operational standards.
- Analyze team performance data and prepare MIS reports for leadership review.
- Collaborate with cross-functional teams to improve customer journeys and sales outcomes.




- Motivate and engage team members to maintain high performance and productivity levels.

Requirements
- 2–3 years of experience in a Team Lead or Manager role within Inside Sales.
- Proven experience managing sales teams and achieving business targets.
- Strong understanding of sales processes, lead management, and conversion metrics.
- Experience handling customer escalations and resolving complex issues.
- Excellent communication, coaching, and stakeholder management skills.
- Solid analytical skills with experience in performance tracking and reporting.
- Ability to conduct call audits and provide constructive feedback.
- Strong problem-solving and decision-making abilities.

📌 Team Lead (Gurugram)
🏢 Cars24
📍 Gurugram