Key Responsibilities:

Support and Onsite Delivery-
- Act as the onsite point of contact for AOTM AI, handling functional queries, issue triage, and coordinated resolution with Ninestars product and engineering teams.
- Support configuration, user onboarding, testing, and change activities across the deployment.
- Maintain support documentation, track issues to closure, and report on system health and usage.

Business Analysis and Process Understanding-

• Engage client stakeholders to understand and document business, audit, quality, and compliance processes, capturing workflows, systems, handoffs, and pain points.
- Produce clear current-state process documentation, requirement specifications, and analysis that can be shared with and readily understood by the Ninestars delivery organization.
- Identify areas where processes can be improved, streamlined, or supported more effectively, and document them with sufficient clarity to support planning and estimation.

Coordination and Reporting -
- Support project planning, status tracking,



and reporting in coordination with the Ninestars Delivery Lead. • Coordinate requirement gathering, user acceptance testing, and stakeholder communication. • Maintain project artifacts including requirement documents, meeting notes, and status reports.

Required Skills and Experience:
- Full time MBA from a reputed business school, preferably with a focus on operations, business analysis, or life sciences management.
- Four to five years of overall experience, including at least three years in the life sciences, pharmaceutical, or healthcare domain.
- Working understanding of logistics and third-party logistics operations, freight and transportation invoicing, and accounts payable processes, including the ability to read and interpret rate cards, tariffs, and accessorial charges.
- Working knowledge of GxP processes and regulated ways of working, with an understanding of how compliance requirements shape day-to-day operations.
- Sound

📌 Business Analyst (Hyderabad)
🏢 Ninestars Information Technologies
📍 Hyderabad