Manage end-to-end patient communication and intake for a US-based telehealth provider. This role requires high-level coordination between patients, caregivers, and clinical stakeholders.

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1) Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.

2) Patient Intake: Conduct full clinical intake for new and returning patients, ensuring all data is ready for telehealth providers.

3) Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.

4) Guidance: Provide patients with explicit instructions on telehealth technology, pre-visit prep, and post-visit next steps.

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1) Experience: 2–3 years in a US-facing healthcare process

2) Communication: Native or near-native US accent is strictly required.

3) Knowledge: Proficient in US healthcare terminology and HIPAA-compliant communication.

4) Technical: Experience with EHR/CRM software and telehealth platforms.

?????: US Business Hours.

??? ????????: Kolkata [in-house only]

📌 Doctor's Assistant (Kolkata Metropolitan Area)
🏢 Great Media Technologies
📍 Kolkata Metropolitan Area