Position Description:

We are looking for an enthusiastic and energetic *Collections Analyst* for our organization. Your primary responsibilities will be contacting past due customers for payment, handle inbound and outbound collection calls, reconciliation of accounts, payments and working cross-functionally to resolve disputes to reduce bad debt and daily sales outstanding (DSO). Ability to multi-task and maintain excellent organization and communicate account’s activities clearly. The right candidate has related experience and an intuitive sense for knowing when to quickly escalate a call or email to the management team.

Essential Responsibilities:
- Conduct custom collections efforts on outstanding accounts to reduce past due balances and bad debt to achieve or exceed collection goals.
- Respond to inbound calls from customers to obtain payment, resolve disputes and set up autopay. These can be generated from dunning letters, text messages, return of outbound collection calls and other mass communications.
- Communicate with customers via email for payment reminders, follow-ups,



and documentation related to account resolution.
- ERP experience with invoice processing, collection & unapplied payments.
- Backend reconciliation and support as directed by management team.
- Run and monitor collection reports, aging high balance and credit hold removal.
- Issue customer refunds when requested.
- Maintain a high level of professionalism and ensure excellent customer care.
- Meet personal and team qualitative and quantitative goals.
- Provide regular updates to management team covering invoice processing, collection results and portal status.
- Support on accounts that are on service interruption.
- Solve problems quickly and create sustainable resolutions.
- Cover estimated daytime U.S. CST hours between (7:30a – 6:00p).

Job Requirements:
- Bachelor’s degree in accounting, marketing, communication or business management. Masters preferred.
- 3-5 years of recent full-t

📌 Collection Analyst (Pune)
🏢 Integrative Systems
📍 Pune