Job Title:
Associate

Department
: CIB IT - IAM - Identity Access Management

About Business line/Function:
CIB IT Production

Position Purpose:
We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will be more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes

Responsibilities
Direct Responsibilities
- Ensure day-to-day availability and stability of IAM applications
- Monitor production systems and proactively identify issues
- Analyze, troubleshoot,



and resolve production incidents within agreed SLAs
- Perform Root Cause Analysis (RCA) and implement preventive actions
- Execute production deployments, configuration changes, and application releases
- Monitor application health, scheduled jobs, and system performance
- Support maintenance activities, patching, and platform upgrades
- Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
- Maintain operational documentation, runbooks, and knowledge articles
- Participate in on-call support and major incident management

Contributing Responsibilities
- Contribute to automation of repetitive operational activities
- Support problem management by identifying recurring issues and improvement opportunities
- Collaborate with development teams on production defect analysis and resolution
- Participate in release planning, deployment readiness, and post-release validation

📌 Associate - Technical IAM Engineer (Tamil Nadu)
🏢 BNP Paribas
📍 Tamil Nadu