The destination is the backdrop. The people are the point.
Bangalore. In office, Monday to Friday. Four-month paid internship.
Responsibilities
Customer operations support
- Help manage inbound support across chat, email, and WhatsApp tracking First Response Time and Resolution Time.
- Draft and send participant-facing communications: payment reminders, cancellation notices, onboarding info, pre-trip logistics.
- Support resolution workflows for second payments, final payments, add-ons, and refund/cancellation cases.
- Learn and apply our TC-anchored policy framework (wallet credit vs. cash refunds, validity windows, admin fee deductions, visa-rejection clauses) to draft accurate, policy-safe responses.
Escalation dispute handling
- Assist in triaging escalating customer cases and drafting resolution communications.
- Learn to write in both email and WhatsApp registers while staying consistent with brand voice.
Systems process improvement
- Support build-out of internal tools and PRDs e.g., automated payment reminder systems,
AI-assisted FAQ/answer layers, chat summary dashboards.
- Help document recurring customer questions and gaps to feed into product/process improvements.
- Assist in maintaining structured formats for edition guides, FAQs, and internal playbooks.
You would be a robust fit if
- You have sharp written communication you can shift tone between "formal policy email" and "casual WhatsApp reply" without losing clarity.
- You are comfortable with ambiguity and fast-moving priorities across multiple active editions at once.
- You are detail-oriented enough to get payment and policy language right every time mistakes here cost real money and trust.
- You have a genuine interest in travel, customer experience, or operations (bonus if youve got a curious streak about AI tools/automation).
- You have a solution-first mindset youd rather propose a fix than just flag a problem.
Nice to have
- Nice to have: familiarity with
📌 Business Operations Intern (Bengaluru)
🏢 The Experience
📍 Bengaluru
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