Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Recent Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

*Fresh vision. Real impact. Come build it with us.*





The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.
- Experience: 6–9 years of experience, preferably in SaaS Customer Success
- Impact You Will Create:
- Act as a strategic trusted advisor to a diverse portfolio of Mid-Market and Enterprise clients.
- Prevent churn and drive expansion opportunities by uncovering inefficiencies and recommending optimized workflows.
- Standardize best practices within the team and cross-functionally to improve the overall customer journey.

Roles & Responsibilities (R&R;)
- Customer Engagement: Engage proactively with customers using the established segment-based engagement mode. Run QBRs / MBRs / EBRs
- Use-Case Mapping: Understand and

📌 Lead - Customer Success (CX - EU Enterprise) (Chennai)
🏢 FreshWorks
📍 Chennai