Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.
ABOUT THE ROLE
As a Technical Program Manager, you will be responsible for successfully onboarding recent clients for API integrations.
You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.
KEY RESPONSIBILITIES
API Proficiency
- Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
- Work with the product team to see if the client requirements can be solved
Technical Sales Support
- Own the sales pipeline of clients interested in the API offering
- Work closely with the prospects to understand their needs and integration requirements
- Assist in crafting technical aspects of sales proposals and presentations
Client Onboarding
- Assist clients in testing API integrations in a sandbox environment
- Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
- If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
Post-Integration Assistance
- Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
- Offer guidance on optimizing API usage and integrating new features or updates
- Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs
WHAT WERE LOOKING FOR
- Bachelor's degree in Engineering with 4–8 years of relevant experience.
- Good understanding of APIs, including integrations and troubleshooting.
- Experience with data transformation and data mapping.
- Prior exper
📌 Technical Program Manager (Bengaluru)
🏢 Tracxn
📍 Bengaluru
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