The Team:

The CX Change Management team at SP Global Commodity Insights leads the strategic change efforts that support our portfolio of customer experience initiatives. Our goal is to empower internal teams to embrace change with confidence, enabling them to adopt recent capabilities effectively and deliver measurable business outcomes.

As a key member of this team, you will collaborate closely with the CX Program Management team and stakeholders across multiple departments to support and execute high-impact projects that enhance customer engagement and drive operational excellence.

With a strong focus on people, process, and communication, the CX Change Management team is instrumental in ensuring successful transitions, fostering adoption, and sustaining improvements that uphold SP Global Commodity Insights reputation for delivering world-class customer experiences.

Responsibilities and Impact:

As a Change Manager, you will:

Lead the development and execution of change management strategies for all Customer Experience initiatives.





Partner closely with the Program Management team to ensure change management plans are fully aligned with overall project timelines and business objectives.

Design and implement change strategies leveraging the PROSCI methodology to support seamless adoption and minimize resistance.

Manage all aspects of change execution-developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement measures to ensure lasting adoption and measurable ROI.

Cultivate strong, collaborative relationships with stakeholders across the organization to build trust, encourage feedback, and drive alignment on change initiatives.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional SP G

📌 Change Manager- Organizational Change Management (Pune)
🏢 Crisil
📍 Pune