We are looking for an experienced Operations Head to oversee end-to-end business operations, drive cross-functional coordination, strengthen processes, and ensure timely execution of management priorities.
Key Responsibilities
- Oversee day-to-day operations across Sales, Design, Purchase, Execution, Accounts, HR, Marketing and other departments.
- Drive cross-functional coordination and ensure smooth Sales → Design → Purchase → Execution → Handover processes.
- Develop, implement and monitor SOPs, SLAs, KPIs and accountability systems.
- Monitor project and departmental performance, identify bottlenecks and ensure timely resolution.
- Prepare and present weekly/monthly MIS and operational reports to senior management.
- Monitor manpower planning, productivity, resource utilization and departmental performance.
- Coordinate with vendors and ensure adherence to timelines and service standards.
- Identify opportunities for process improvement, automation, cost optimization and productivity enhancement.
- Handle major operational/client escalations and ensure timely closure.
- Work closely with Directors and HODs to convert management decisions into actionable plans and track execution.
Key KPIs
- Operational efficiency and SLA adherence
- Project timelines and handover performance
- Departmental KPI achievement
- SOP and process compliance
- Reduction in delays and recurring issues
- Employee/resource productivity
- MIS accuracy and timely reporting
- Management action-point closure
- Cost optimization and operational efficiency
Qualifications & Experience
- Bachelor's degree in Management, Business Administration, Engineering, Architecture, Interior Design or a related field.
- 10–15 years of overall experience, with minimum 5 years in
📌 operational head interior (Pune)
🏢 ToshGold
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.