Job Title: Customer Support Executive Voice & Chat (Vending Machine Operations)

Department: Customer Support / Operations
Location: Yelchenahalli, JP Nagar, Bangalore
Experience: 6 Months to 1 Years (Relevant experience in customer support preferred)

Job Summary:

We are looking for a Customer Support Executive to handle voice and chat support for vending machine operations. The role involves assisting customers with issues related to vending transactions, product availability, refunds, and machine-related concerns, ensuring a seamless customer experience.

Key Responsibilities:

1. Customer Interaction (Voice & Chat):
- Handle inbound and outbound calls, chats, and emails related to vending machine usage.
- Provide prompt and accurate resolutions to customer queries and complaints.
- Maintain skilled communication and ensure high customer satisfaction.

2. Vending Machine Issue Resolution:
- Assist customers facing issues during vending transactions (e.g., product not dispensed, wrong item received).
- Handle cases where incorrect location is selected during vending.




- Guide users on proper usage of vending machines and digital payment systems.
- Inform customers in case of Non vended within timeline of 15 mins

3. Refund Processing:
- Verify and process refunds for eligible failed or incorrect transactions.
- Ensure proper validation before initiating refunds.
- Maintain records of refund cases and follow company policies strictly.

4. Call Verification & Quality Checks:
- Perform verification calls before closing customer complaints.
- Ensure authenticity and accuracy of reported issues.
- Adhere to internal SOPs for resolution and closure.

5. Stock & Product Issue Handling:
- Manage complaints related to:
- Expired products
- Out-of-stock items
- Incorrect product dispensing
- Coordinate with operations/field teams for timely replenishment and corrective action.

6. Coordination & Escalation:
- Work closely with operations and maintenance teams for issue

📌 Customer Support Executive (Bengaluru)
🏢 JustVend
📍 Bengaluru