Responsibilities:
- Manage inbound and outbound customer calls in a timely manner.
- Ability to understand the customers needs and articulate a solution
- Research every issue and provide solutions to them
- Ability to explain features and advantages without using scripts
- Build strong relationships with customers
- Meet qualitative and quantitative targets
- Work in brick and mortar call center

Requirement:
- A minimum of 2 years of voice experience in an international market is required
- Previous experience in a call center customer support, sales and or retention
- Previous experience with US market
- Strong phone and verbal communication skills
- Excellent listener and time management skills
- Accent Neutral

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Experience:
- International voice process: 2 years (Required)
- Customer retention: 2 years (Preferred)

Work Location: In person

📌 Customer Service- US process (Viman Nagar)
🏢 Samvadsocial Technologies Private
📍 Viman Nagar