IT Sr Manager Job Description

Location: HO & Plant Operations
Department: Information Technology
Reporting To: CFO

Job Purpose

We are looking for an experienced IT Manager to manage and strengthen the IT infrastructure for both Head Office and manufacturing plant operations. The role will be responsible for SAP coordination, network management, ERP/CRM implementation, cybersecurity, hardware/software support, data backup, and overall IT operations management across locations.

Key Responsibilities

IT Infrastructure & Network Management
- Manage complete IT infrastructure for HO and manufacturing plants.
- Ensure smooth functioning of servers, systems, internet, LAN/WAN, Wi-Fi, VPN, CCTV, biometric, and networking equipment.
- Monitor network security, firewall management, antivirus systems, and access controls.
- Handle troubleshooting and minimize downtime of IT systems and production-related connectivity.

SAP / ERP / CRM Management
- Coordinate and support SAP operations for all departments.
- Work closely with users for SAP issue resolution, enhancements,



and process alignment.
- Lead implementation and maintenance of recent CRM/software systems.
- Coordinate with external vendors and software partners for upgrades and support.
- Ensure proper integration between ERP, CRM, attendance systems, and reporting tools.

Data Security & Backup
- Implement and monitor data backup policies and disaster recovery systems.
- Ensure data security, confidentiality, and compliance with company policies.
- Maintain server backup, cloud backup, and recovery processes.

Hardware & Software Management
- Manage procurement, installation, and maintenance of laptops, desktops, printers, tablets, scanners, and IT assets.
- Maintain software licenses, renewals, and asset tracking.
- Ensure timely support for all hardware and software-related issues.

Manufacturing Plant IT Support
- Support plant automation systems and production-related IT requirements.
- Coordinate with plant teams

📌 It Manager (Mumbai)
🏢 Platinum Industries
📍 Mumbai