Customer Service Executive(Semi-Voice) Work From Office

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team committed to helping brands thrive, were setting the bar for quality-driven customer support.

About the Job
We are looking for customer-focused and detail-oriented Customer Service Representatives to join our operations team. In this role, you will provide exceptional support to customers through chat, email, and voice channels, ensuring timely resolution of inquiries while delivering a positive customer experience.
The ideal candidate is an excellent communicator with solid problem-solving skills who thrives in a fast-paced environment.

As a Customer Service Representative (English), You Will:
- Provide prompt and professional support through chat, email, and voice channels.
- Respond to customer inquiries and resolve issues efficiently while maintaining high customer satisfaction.




- Accurately communicate information related to products, services, policies, and processes.
- Build customer trust through empathy, active listening, and effective communication.
- Investigate customer concerns and provide appropriate resolutions within defined service standards.
- Document customer interactions and maintain accurate records in internal systems.
- Manage customer communications during critical situations and escalations.
- Ensure compliance with company policies, procedures, and quality standards.
- Handle multiple chats and customer interactions simultaneously while maintaining accuracy and service quality.
- Gather, verify, and analyze customer information to provide accurate and effective solutions.
- Demonstrate patience, professionalism, and empathy when handling customer concerns.
- Maintain strong verbal and written communication skills, including proper grammar, clear pronunciati

📌 Walk-in || International Customer Service Associate (Hyderabad)
🏢 IntouchCX
📍 Hyderabad