Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions
- You will also be responsible for closing the fault and complaints within SLA s
- We are seeking a detail-oriented and customer-focused skilled to join our HR Contact Center team within the Next Generation Customer Operations process
- This role is dedicated to enhancing employee and customer service through structured and optimized processes
- You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions




- The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats
- Deliver services primarily catering to the US region, requiring night shift availability as per IST
- Strong problem-solving and critical/logical thinking abilities are essential
- Previous experience in customer or employee support is a plus
- Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the di

📌 Delivery Operations Team Lead-Messaging (Gurugram)
🏢 Accenture
📍 Gurugram