19 Aug
|
Bizaccen Knnect
|
Mumbai
19 Aug
Bizaccen Knnect
Mumbai
Roles and Responsibilities :
- Manage customer escalations in a timely and skilled manner to resolve issues efficiently.
- Handle complex customer queries related to KYC, cryptography, and technical aspects of the platform.
- Provide expert-level support to customers through various channels (email, chat, or phone) to ensure their satisfaction.
- Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
Job Requirements :
- 0.6-4 years of experience in a similar role within the financial services industry.
- Strong understanding of cryptography concepts and ability to communicate them effectively to non-technical stakeholders.
- Excellent customer handling skills with a focus on resolving high-pressure situations calmly and professionally.
- Proficiency in solving complex queries related to Know Your Customer (KYC) procedures.
📌 Customer Success Executive (Mumbai)
🏢 Bizaccen Knnect
📍 Mumbai