Job Summary

The Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice.
What you will be doing
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
- Coordinate, analyze, design, implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems




- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the team s rotational shift pattern and on-call coverage rotation plan
- Learn different database technologies and provide support
What we need from you
- A minimum of 3 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
- GCP background experience operating in a Linux workplace
- Familiarity with Windows, Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
- A curious mindset with the tenacity t

📌 Support Administrator (Bengaluru)
🏢 ManageServe Technologies
📍 Bengaluru