Role & responsibilities
- Ensure 92%+ ATM uptime across assigned ATMs, with special focus on Presidential, Platinum, and Gold-tier machines.
- Drive prompt resolution of critical service calls to minimize ATM downtime and customer impact.
- Negotiate vendor quotations and manage spare inventory to optimize costs while ensuring service readiness.
- Build and maintain solid relationships with customers and service vendors for seamless operations and effective escalation management.
- Coordinate vendor performance reviews and drive continuous improvement.
- Monitor day-to-day field operations, ensuring timely closure of service calls and operational tasks.
- Plan and execute preventive maintenance activities to improve ATM availability and service quality.

Preferred candidate profile
- Position: Channel Manager
- Region: Karnataka (Kolar, Chintamani, Doddaballapur, Shimoga, and adjoining areas)
- Span of Control: 100+ sites
- Preferred candidate location: Chintamani, Kolar, Hoskote, or Doddaballapur

📌 ATM Field Operations (Chintamani)
🏢 Writer
📍 Chintamani