Maharishi Ayurveda Hospital is a premier Ayurvedic healthcare institution dedicated to
providing authentic Ayurvedic treatments and holistic wellness solutions. We strive to deliver exceptional patient experiences through compassionate care, professionalism, and excellence in service.
Position Overview
We are looking for dynamic, customer-focused, and professionally groomed Customer
Service Executives to join our team. The ideal candidate will be responsible for handling
patient inquiries, managing leads, providing information about hospital services, and ensuring a seamless patient experience from the first interaction to post-treatment follow-ups.
Candidates should possess excellent communication skills, a pleasant personality, a patient-centric approach, and the ability to build trust and confidence among patients and their families.
Key Responsibilities
Handle inbound and outbound calls, WhatsApp inquiries, emails, and other patient
communications.
Respond to patient queries regarding treatments, consultations, therapies, packages,
and hospital services.
Convert inquiries into appointments by effectively explaining treatment perks and
hospital offerings.
Coordinate with doctors, therapists, and front office teams for appointment scheduling
and patient management.
Conduct timely follow-ups with prospective and existing patients.
Maintain accurate records of patient interactions in CRM and hospital management
systems.
Resolve patient concerns professionally and escalate issues when required.
Ensure high levels of patient satisfaction through excellent communication and
service.
Achieve individual and team performance targets.
Assist in patient retention and relationship management initiatives.