Critical Activities
Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules
Conduct morning meeting with Sales & CRM teams to identify possible patient care packages to maximize revenue potential
Consultations with current patients to take their detailed history & understand medical issue to suggest best possible solutions
Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort
Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic
Study clinical notes, photos, comments on any previous procedure/ consultations done with repeat patients
Execute Consultations / medical procedures as per schedule adhering to all Clinical SOPs, Health & Safety Guidelines and treatment plans
Planning of Hair Transplant procedures with patients & supporting them during all the pre-surgery procedures




Manage team of Therapists to monitor their day-to-day routines, performance & hygiene within clinic premises
Overlooking all the procedure done by therapist as he/she is doing the procedure properly
Ensure all post-procedure instructions are given to patient in writing & conduct follow up discussions with patients over calls & follow-up visits to assess the success of the procedures/ medicines
Prescribe most suitable medicines to patients according to their diagnostics & ensure availability of all necessary medicines in pharmacy
Build rapport with patient throughout their journey with Dermatrix to ensure maximum client satisfaction which can lead to positive feedback, testimonials & referrals for the clinic
Prepare & store patient notes in proper format for all new & existing patients after each meeting
Perform a morning & evening checks of the clinic to ensure that clinic is in hygienic conditions & all tools, instruments, machin

📌 Clinical Operations Professional (Mumbai)
🏢 Dermatrix Clinic
📍 Mumbai