B2B Service Delivery & Vendor Operations Specialist

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Bangalore, India

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Hybrid

Drive Seamless B2B Service Delivery

We are looking for a
B2B Service Delivery & Vendor Operations Specialist
to support end-to-end service delivery across customers, vendors and internal teams.

This is a hands-on operational role combining
customer support, vendor coordination, service delivery, issue resolution and process improvement
.

You'll help ensure services are delivered smoothly, operational issues are resolved effectively, and customers receive a consistent, high-quality experience.

What You'll Do
- Support customer onboarding, service setup, training and ongoing operational support.
- Manage service requests, customer follow-ups and issue resolution.
- Coordinate equipment updates, ticket management and workflow tracking.
- Work with vendors and internal teams to troubleshoot operational and technical issues.
- Support vendor performance and service fulfilment.
- Coordinate inventory-related activities and operational requirements.
- Maintain reports, action logs, SOPs and process documentation.




- Monitor operational data and identify improvement opportunities.
- Partner with cross-functional teams to improve service delivery and customer satisfaction.
- Contribute to continuous improvement and process optimization initiatives.

What We're Looking For

✔
2–5 years of experience
in one or more of the following areas:
- Service Delivery
- Operations
- Customer Support
- Technical Support
- Vendor Management

✔ Bachelor's degree in
Business, Engineering, Supply Chain, Information Systems or a related field
.

✔ Experience managing service requests, operational issues and stakeholder follow-ups.

✔ Strong organizational, analytical and problem-solving capabilities.

✔ Experience creating or maintaining
SOPs, workflows and process documentation
.

✔ Robust communication and stakeholder management skills.

✔ Proficiency with
Excel, Power BI and PowerPoint
.

✔ Continuous impr

📌 Service Delivery Specialist (Bengaluru)
🏢 XML International
📍 Bengaluru