Company: EOS Globe .
Location: Mohali / Chandigarh Tricity
Employment Type: Full-Time
Process: Voice / Chat / Email / Non-Voice
Experience: Freshers & Experienced Candidates
Qualification: 12th Pass / Graduate / Post Graduate
Salary: ₹13,000 – ₹19,000 CTC, depending on experience and process

Job Summary

EOS Globe is hiring Customer Care Executives for Voice and Non-Voice customer support processes. The candidate will be responsible for handling customer queries, providing accurate information, resolving issues and ensuring a positive customer experience.

Key Responsibilities
- Handle customer interactions through voice calls, chat and email.
- Understand customer concerns and provide appropriate solutions.
- Maintain professional and courteous communication with customers.
- Resolve customer queries within defined TAT and process guidelines.
- Follow SOPs, quality standards and compliance requirements.
- Maintain accurate customer information and interaction records.
- Escalate complex issues to the appropriate team when required.
- Achieve defined productivity, quality,



attendance and customer-service targets.
- Maintain excellent customer experience and minimize repeat complaints.

Candidate Requirements
- Minimum qualification: 12th Pass; graduates/postgraduates preferred.
- Good English communication skills, depending on the process.
- For non-voice roles, good written English and typing skills are required.
- Basic computer knowledge.
- Comfortable working in rotational shifts, including night shifts where applicable.
- Good listening, problem-solving and interpersonal skills.
- Customer-focused and willing to work in a target-driven environment.
- Freshers can apply; relevant BPO/customer service experience will be an advantage.

What We Offer
- Competitive salary based on experience and process.
- Structured training and on-the-job learning.
- Opportunity to grow within the BPO/customer service industry.
- Supportive work environment.
- Growth opportunities oppor

📌 Customer Care Executive- Email/Chat/Voice (Sahibzada Ajit Singh Nagar)
🏢 For EOS Globe
📍 Sahibzada Ajit Singh Nagar