- Customer Interaction:
- Greet walk-in customers at the showroom or service center.
- Understand customer needs and assist them with vehicle inquiries, service booking, or complaints.
- Provide information about products, services, offers, and maintenance schedules.
- Service Follow-up:
- Coordinate with customers for vehicle service reminders and booking appointments.
- Follow up with customers after service to ensure satisfaction and handle any issues.
- Customer Feedback Management:
- Collect feedback after vehicle delivery (service) and report concerns to the management.
- Resolve minor complaints promptly and escalate critical issues to seniors.
- CRM Management:
- Update customer information and service history in CRM systems.




- Maintain accurate records of interactions and transactions.
- Assist in organizing customer engagement events or service camps.
- Retention and Loyalty Building:
- Build strong, long-term relationships with customers to ensure repeat business and referrals.
- Inform customers about loyalty programs, service packages, and offers.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:
- Health insurance
- Provident Fund

Language:
- English (Preferred)

Work Location: In person

📌 Customer Relationship Executive (Dommasandra)
🏢 Martial Motors
📍 Dommasandra