Qualifications:BBA/BCom/Master of Business Administration
Years of Experience:13 to 18 years
What would you do- Primarily responsible for the daily deliveries with quality to meet/exceed the agreed SLA. Ensure that Client Focus, timely delivery & Strict adherence to SOP are maintained. Co-ordinate between Client & Offshore team to ensure all SLAs are met. Backed up with good Knowledge on Commercial lending & Credit Services, should be able to handle client calls on a daily/weekly basis effectively. Drive Client Value Creation and move towards Intelligent Operations. Adhere to all values & policies of Accenture and ensure that all team members follow the same. Spend time with the team members addressing their concerns/areas of improvement and create a team bonding leading the greater efficiency & commitment.
What are we looking for-- Adaptable and flexible9. Shift: This role may demand flexibility to work in rotational shifts including US shift.10. Experience:
18+ years of experience with a minimum of 8 years of experience in managing a team
Roles and Responsibilities:
- Responsibilities/Authorities Experienced Professional in supervisory role, responsible for leading & inspiring a large team of professionals with accountability on all Service Delivery parameters such as:1. Service Delivery: Ensures delivery of projects/products based on agreed deadlines and quality assurance parameters as in SLA with clients, understand the client requirements and disseminate to the team effectively.2. Client Relationship: Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on key initiatives/service delivery3. Business Transformation: Drive and facilitates Process Improvements/transformation projects/strategic initiatives. Establish cycle time improvement and span of control for all processes.4. Pre-
📌 Business Advisory Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru
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