Roles and Responsibilities :
- Team development responsibilities
- Support team members in their daily tasks
- Deliver training on the job
- Monitor team: their behavior towards customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss the team’s performance (quality of their services, mistakes, productivity)
Job Requirements :
- Minimum 2 years of team handling experience in a contact center
- Robust team handling, leadership, and people management skills.
- Excellent conflict management and SLA management abilities.
- Excellent communication skills
📌 Team leader (Mumbai)
🏢 Etraveli
📍 Mumbai
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