Purpose/Objective

The Product Manager - EUS Experience is responsible for defining and improving the employee technology experience across end-user services.
The role owns the product roadmap, converts user needs into practical solutions, and works with business, technology, security and service teams to deliver straightforward, reliable, secure and measurable digital workplace experiences.

Key Responsibilities of Role

Key Responsibilities - Define and maintain the EUS experience vision, product roadmap and prioritized backlog aligned with business objectives.
- Own key employee technology journeys, including onboarding, device provisioning, collaboration, productivity, support, refresh and offboarding.
- Gather user feedback and analyze CSAT, NPS, adoption, usage, incident and service data to identify improvement opportunities.
- Translate user and business requirements into product requirements, user stories, acceptance criteria and release plans.
- Coordinate cross-functional delivery with EUS operations, ServiceNow, infrastructure, applications, architecture,



cybersecurity and business teams.
- Drive experience improvements across endpoint devices, Microsoft 365, collaboration, virtual workspace, self-service and support channels.
- Promote automation, AI-assisted support, knowledge management and proactive service improvement to reduce user effort and recurring issues.
- Manage the product lifecycle, including introduction, adoption, enhancement, standardization, rationalization and retirement.
- Ensure operational readiness through support models, communications, training, monitoring, knowledge articles and escalation processes.
- Manage stakeholder and vendor expectations, track risks and dependencies, and provide concise roadmap and outcome updates.
- Ensure compliance with enterprise architecture, cybersecurity, data privacy, accessibility, ITSM, asset and audit requirements.
- Track product value, adoption, employee experience, service reliability, cost optimiza

📌 Deputy Manager (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad