Responsibilities:
- Respond promptly and professionally to customer inquiries, providing technical support via various channels such as phone, email, and chat.
- Clearly communicate technical solutions to non-technical users, ensuring a thorough understanding of the resolution.
- Diagnose and analyze technical issues reported by customers, employing problem-solving skills to identify root causes and develop effective solutions.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Develop and maintain a deep understanding of the company's products, features, and technologies to offer comprehensive support.
- Stay updated on product updates and enhancements, ensuring accurate and up-to-date assistance.
- Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Document customer interactions and resolutions for future reference and continuous improvement.
- Proactively identify recurring issues and work with the development team to implement permanent solutions.




- Collaborate with internal teams, including product development, sales, and quality assurance, to ensure a seamless customer experience.

Skills Required:
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- Proven experience in technical support or a related fiel
- Exceptional problem-solving abilities and technical troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and stakeholders at all levels.
- Solid knowledge of SQL and RDBMS concepts.
- Knowledge of how the Internet works (HTTP and DNS).
- Programming knowledge and experience (Python or Java preferable).
- Knowledge of REST API and related tools.
- Exposure to centralised monitoring tools like Kibana Expert in Project and issue tracking tools like Jira and Zendesk.
- Customer focus acts with the custo

📌 Technical Support Engineer (Bengaluru)
🏢 Lendingkart
📍 Bengaluru