Job Title: Client Servicing Executive

Location: Naraina Vihar, Delhi -110028 (India)
Company: Roadcast Tech Solutions Pvt. Ltd.

About Roadcast

At Roadcast, we are building one of the worlds most advanced logistics automation platforms. We partner with organizations to deliver a complete mobility management suite, enabling them to scale operations efficiently. Our AI-powered technology supports leading enterprises globally in creating smarter and more efficient supply chains.

Role Summary

We are looking for a proactive and customer-focused Client Servicing Executive to manage client relationships, address queries, and ensure a seamless post-sales experience. The ideal candidate will act as a bridge between clients and internal teams, ensuring timely resolution of concerns while identifying opportunities for upselling and business growth.

Key Responsibilities
- Build and maintain strong client relationships through exceptional after-sales support
- Ensure smooth onboarding and a positive experience for new clients
- Act as the primary point of contact for client queries, concerns,



and escalations
- Coordinate with internal teams to resolve client issues effectively
- Regularly interact with clients via calls, emails, and meetings
- Maintain accurate records of client interactions and data in CRM systems
- Identify upselling and cross-selling opportunities within existing accounts
- Conduct training sessions and product walkthroughs for clients
- Ensure correct data entry of client agreements to avoid billing discrepancies
- Identify potential business opportunities through client referrals

Requirements
- Bachelors degree in Business Administration or a related field
- 1–3 years of experience in client servicing/account management (preferably in telematics/logistics/SaaS)
- Proficiency in Microsoft Excel
- Working knowledge of CRM tools (Zoho, Salesforce, or similar)
- Robust communication and interpersonal skills
- Excellent problem-solving and analytical abili

📌 Key Accounts Executive (New Delhi)
🏢 RoadCast
📍 New Delhi