Job Summary

We are looking for a skilled and customer-focused Desktop Support Engineer (L2) to provide technical support for end-user devices, applications, and IT infrastructure. The candidate should be capable of troubleshooting hardware, software, networking, Microsoft 365, Active Directory, and endpoint-related issues while ensuring timely resolution of incidents and adherence to SLA.

Key Responsibilities
- Provide Level 2 support for desktops, laptops, printers, scanners, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and business applications.
- Manage Active Directory user accounts, password resets, domain joining, and user permissions.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and network connectivity issues. Install, configure, and troubleshoot local and network printers.
- Handle incidents and service requests through the IT ticketing system and maintain proper documentation.
- Perform system upgrades, OS patch management, software deployment,



and preventive maintenance.
- Configure laptops/desktops and provide remote support using remote access tools. Support Microsoft 365 services, OneDrive, Exchange Online, and Azure VPN connectivity.
- Maintain IT asset inventory and coordinate with the L3 team or vendors for complex technical issues.
- Ensure high user satisfaction by resolving issues within defined SLA timelines.

Required Skills
- Windows 10/11 Administration
- Microsoft Office 365 & Outlook
- Active Directory
- Microsoft 365 Administration
- Basic Networking (TCP/IP, DNS, DHCP, VPN)
- Hardware & Software Troubleshooting
- ITSM/Ticketing Tools
- Valuable communication and customer support skills

Qualifications

Bachelor's Degree/Diploma in Computer Science, Information Technology, or related field.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Kalyan)
🏢 RSR Infotech
📍 Kalyan