As an Application Support Engineer, you will:
- Provide L1/L2 application support for production systems, ensuring timely detection, triage, and resolution of incidents to meet SLA/SDR commitments
- Design, build, and maintain Grafana dashboards to provide real-time visibility into application health, performance, and business-critical metrics
- Define and configure alerting thresholds and rules within Grafana (and integrated data sources) to enable proactive detection of anomalies and outages
- Work with data sources such as Prometheus, Elasticsearch, InfluxDB, MySQL/Oracle, or similar to build meaningful queries and visualizations
- Perform root cause analysis (RCA) for recurring incidents and problem records, and drive preventive/corrective actions with DEV, QA, and Infra teams
- Monitor batch jobs, cron schedules, and end-of-day processes, and escalate deviations promptly to relevant stakeholders
- Collaborate with cross-functional teams (DEV, QA, Infra, Product, and Customer Care) to troubleshoot production issues and coordinate fixes
- Maintain and enhance runbooks, SOPs,



and knowledge base articles for common issues, dashboard usage, and escalation procedures
- Support incident, problem, and change management processes on ServiceNow, ensuring accurate categorization, documentation, and closure
- Participate in governance reporting by contributing dashboard-driven metrics (MTTR, SLA compliance, incident trends) for leadership reviews

Key Skills and Experience:
- 5-7 years of overall experience in Application Support, Production Support, or Site Reliability roles
- Hands-on experience in creating, customizing, and maintaining Grafana dashboards, including panels, variables, alerts, and data source integrations
- Working knowledge of at least one Grafana-compatible data source (Prometheus, Elasticsearch, InfluxDB, MySQL, PostgreSQL, or similar)
- Solid understanding of application support fundamentals - incident triage, log analysis, RCA, and escalation managem

📌 Application Support Engineer (Mumbai)
🏢 HDFC Securities
📍 Mumbai