Key Responsibilities
- Own the complete product lifecycle from product discovery and requirement gathering to launch and enhancement.
- Develop product vision, roadmap and priorities aligned with business objectives.
- Gather requirements from customers, merchants, agents, business teams and internal stakeholders.
- Prepare detailed Product Requirement Documents (PRDs), user stories, use cases and acceptance criteria.
- Work closely with technology teams to ensure timely product delivery.
- Prioritize features and maintain a well-defined product backlog.
- Coordinate with technology teams on APIs, integrations, dashboards, mobile/web applications and payment platforms.
- Monitor product performance using KPIs, analytics and customer feedback.
- Identify product gaps and implement improvements to increase adoption, transaction volume, revenue and customer satisfaction.
- Coordinate with banking partners, payment networks, third-party service providers and other external stakeholders when required.
- Ensure products comply with applicable RBI, NPCI, KYC, AML, data-security and other regulatory requirements.
- Work closely with the compliance team during product development and changes.
- Prepare product documentation, training materials and release notes for internal teams.
- Analyse transaction data and operational metrics to identify issues and improvement opportunities.
- Act as the primary point of coordination between business and technology teams.