Job Description – International Voice Process Executive

Position: International Voice Process Executive
Experience: 2+ years in International Voice Process / International BPO / Customer Support
Location: Wadgaonsheri, Pune
Work Mode: Work from Office
Shift: US Shift / US Business Hours

Job Summary

We are looking for an experienced International Voice Process Executive with strong spoken English and excellent communication skills. The candidate will be responsible for handling international customers over voice calls and providing professional, timely, and effective support.

Key Responsibilities
- Handle inbound and/or outbound calls with international customers.
- Communicate professionally with customers from the US.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries, complaints, and service-related issues.
- Maintain a high level of customer satisfaction.
- Accurately document customer interactions and update relevant systems.
- Follow defined process guidelines, quality standards, and compliance requirements.




- Achieve assigned productivity, quality, and customer service targets.
- Coordinate with internal teams whenever required.

Required Skills & Qualifications
- Prior experience in International Voice Process / International BPO is mandatory.
- Minimum 2+ years of relevant experience.
- Excellent spoken English and verbal communication skills.
- Good listening and interpersonal skills.
- Ability to understand and communicate effectively with US customers.
- Comfortable working in US shifts / US business hours.
- Basic computer knowledge and familiarity with CRM systems.
- Customer-focused approach with good problem-solving abilities.
- Ability to work under pressure and meet performance targets.

Key Note
- Work from Office – Wadgaonsheri, Pune.
- Candidates must be comfortable working in US shifts / US business hours.
- Own transportation required as company transportation is not provided.

How to Appl

📌 International Voice Process Executive (Wadgaon Sheri)
🏢 CP HR SERVICES
📍 Wadgaon Sheri