ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.
Role : Network Engineer / Sr Network Engineer – Installation
Reporting to : Team Leader – Deployment
Function Name : Deployment
Purpose of the Role:
The Deployment Engineer is responsible for ensuring timely and efficient installation and activation of new customer connections, as well as maintaining the network infrastructure in the designated area. This role involves working closely with customers, field technicians, and other teams to deliver seamless and high-quality service experience.
Roles and responsibilities
- Perform site surveys to assess installation requirements.
- Install and configure network equipment (e.g., modems, routers, ONTs) at customer premises.
- Ensure timely activation of current services and troubleshoot any connectivity issues.
- Educate customers on the use of services and equipment.
- Conduct regular maintenance checks on network elements to ensure optimal performance.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of network infrastructure and configurations.
- Provide excellent customer service and address customer inquiries and complaints promptly.
- Ensure custome