JOB PROFILE – SERVICE SUPPORT & COORDINATION EXECUTIVE

Company: Ambinova Technologies Pvt. Ltd.

Location: Bardhaman, West Bengal

Department: Service & Technical Support

Employment Type: Full time

Salary: ₹10,000 – ₹15,000 per month

Qualification: B.Tech / B.E. – Electrical / Electronics / Electronics & Communication / Instrumentation / Mechanical

Experience: 0–1 years; Freshers with suitable technical knowledge may also apply.

Job Summary

We are looking for a Service Support & Coordination Executive to support the Service Team in coordinating field service activities, customer complaints, installations and service documentation. The candidate will work closely with Service Engineers to ensure timely scheduling, proper follow-up and closure of service-related activities.

Key Responsibilities

Ø Coordinate with Service Engineers for daily service, installation and troubleshooting activities.

Ø Schedule and coordinate Service Engineers for customer visits based on priority and location.

Ø Coordinate with customers regarding service complaints,



installation requirements and visit schedules.

Ø Understand the basic nature of customer complaints and communicate the technical issue clearly to the concerned Service Engineer.

Ø Coordinate regarding required tools, spare parts and other requirements for service visits.

Ø Collect and maintain Installation Reports, Service Reports and other technical documents.

Ø Follow up with Service Engineers for timely submission of pending reports.

Ø Maintain proper records of service calls, installations, complaints and their status.

Ø Track pending complaints and follow up regularly until successful closure.

Ø Coordinate with Sales, Service and other internal departments for smooth resolution of customer issues.

Ø Update service activities and customer complaint status in the company's records/CRM.

Ø Prepare basic service-related MIS and reports as required.

Ø Assist the Service Manager in planning, scheduling and mo

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