Description:
- Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls and all other post delivery support activities.
- Ensure completion of Site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection Site Not Ready report (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer signed ICs are dispatched by the respective BO to HO.
- Monitoring the PM activities and ensure 100% compliance
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.
- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiating necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and ensure the minimum stock availability at all times.
- Whenever any spares consumption from MSL to be communicated to HO for warranty claim immediately.
- Co ordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible of Site layout drawings approval from the Customer / Consultant
- Monitoring the site related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the filed and arranging the warranty replacement batteries.
- Implementation of Group Policy and Procedures at all times.
- Responsible for manpower recruitment for the customer support activities for you region
- Ensure 100 % compliance of ISO document
📌 Senior Service Engineer (Mumbai)
🏢 Novateur Electrical & Digital Systems
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.