UnknwnAI is looking for a Technical Support Engineer to join our team.

This is a technical software support role, not a sales, call-centre or general customer service position. Applicants must have a technical background and experience working with software, applications, IT systems or technical support.

You will act as the key link between our customers and engineering team — taking ownership of support tickets, investigating software and system issues, resolving problems where possible and ensuring anything escalated to developers contains the technical information required to investigate efficiently.

We are looking for someone who is comfortable troubleshooting technology as well as communicating professionally with customers.

Responsibilities
- Manage technical support tickets from initial report through to resolution
- Investigate and troubleshoot software, application and system issues
- Reproduce reported problems and identify the circumstances causing them
- Gather relevant technical information, errors, screenshots, logs and supporting data




- Resolve technical and configuration issues independently where possible
- Escalate genuine software defects to developers with clear reproduction steps and technical context
- Liaise between customers and developers throughout investigations
- Keep customers informed and ensure outstanding issues are followed through to completion
- Assist customers with application functionality and technical queries
- Test fixes and verify resolutions where required
- Maintain accurate ticket histories and technical documentation
- Identify recurring issues and raise potential product or system improvements

What we're looking for
- Previous experience in technical support, application support, software support, IT support or a similar technical role
- Valuable understanding of software applications and how systems interact
- Strong troubleshooting and analytical ability
- Ability to investigate problems methodically before escalatin

📌 Technical Support Engineer (Bengaluru)
🏢 UnknwnAI
📍 Bengaluru