Shift: US Shift (Night Shift – India) Handle inbound and outbound voice calls from US customers Provide remote technical support for computers and software-related issues Troubleshoot basic hardware, software, OS, and connectivity issues Use remote access tools like LogMeIn, UltraViewer, AnyDesk, TeamViewer, etc. Clearly explain technical solutions in straightforward and professional English Maintain call logs, case notes, and customer details accurately Ensure high customer satisfaction and first-call resolution Follow company processes and compliance guidelines Required Skills & Qualifications Excellent English communication skills (mandatory) Strong vocabulary, pronunciation, and listening skills Good understanding of Windows OS, basic networking, and common software issues Hands-on experience with remote desktop tools (LogMeIn,



UltraViewer, TeamViewer, etc.) Ability to handle customers calmly and professionally Basic computer proficiency and typing skills Preferred Skills Prior experience in US Tech Support / Helpdesk Familiarity with CRM or ticketing systems Ability to work independently in a remote environment Problem-solving and customer-handling skills Who Should Apply Candidates comfortable with US night shifts Candidates with clear English speaking ability Freshers with strong communication skills and basic technical knowledge may also apply

Pay: ₹10,525.81 - ₹20,000.00 per month

Work Location: Remote

📌 Customer Support Agent (India)
🏢 Web Flynt Technologies Private
📍 India