Job Roles & Responsibilities

1. Training Strategy and Leadership:

• Develop and implement a company-wide training and development strategy aligned with

business objectives, client needs, and industry best practices.

• Oversee the design, delivery, and continuous improvement of training programs for recent hires,

existing employees, and leadership teams in the RCM BPO space.

• Lead, mentor, and manage the training department, including trainers and learning and

development professionals, to ensure consistent delivery of training across all service lines.

2. RCM BPO Knowledge Development:

• Ensure training programs address key components of Revenue Cycle Management, including

billing, coding, claims management, payer relations, compliance, and regulatory standards.

• Collaborate with subject matter experts (SMEs) to create specialized content for different roles

within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).

• Stay current with changes in the healthcare industry and RCM technology to ensure training





materials reflect the latest trends, tools, and regulations.

3. Performance Improvement:

• Analyze operational performance metrics to identify training gaps and areas for improvement

and develop targeted programs to address these needs.

• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to

ensure training initiatives result in improved employee performance and business outcomes.

• Partner with operations leadership to drive continuous improvement in quality, efficiency, and

employee engagement through ongoing training initiatives.

4. Onboarding and Upskilling:

• Oversee the development and execution of comprehensive onboarding programs for new

employees, ensuring a smooth transition into the company and its operations.

• Create and manage upskilling programs for existing staff to increase their knowledge and

performance in core RCM functions.

Credence Resource Management

📌 Director Training (Pimpri-Chinchwad)
🏢 r3 Consultant
📍 Pimpri-Chinchwad