Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and skilled manner.
- Provide accurate information to customers regarding products, services, and policies.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-5 years of experience in BPO industry (customer support).
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 Freshers eligible For Voice process (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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