Moustache is one of India’s fastest-growing experiential hospitality brands, redefining travel through hostels, resorts, and boutique stays across the country. We curate unique, community-driven experiences that blend comfort, adventure, and local culture.
We’re on the lookout for a B2C Sales Executive who can help us connect with travellers directly — turning curiosity into bookings and building lasting guest relationships that define the Moustache experience.
Role Overview
As a B2C Sales Executive, you’ll be the voice of Moustache for travellers. You’ll handle direct inquiries, convert leads into bookings, manage relationships with guests, and ensure every traveller's journey begins with a smooth and delightful booking experience.
This role is perfect for someone who’s energetic, persuasive, and passionate about travel and hospitality.
Key Responsibilities
Sales & Lead Conversion
- Handle direct guest inquiries via phone, email, chat, and social media.
- Convert inbound leads into confirmed bookings for Moustache properties.
- Upsell additional services such as activities, experiences, and upgrades.
Customer Relationship Management
- Build robust relationships with repeat guests and travel communities.
- Ensure quick responses and personalized service for each guest.
- Maintain a high level of guest satisfaction and address feedback proactively.
Coordination & Reporting
- Coordinate with property and operations teams to confirm availability and bookings.
- Maintain and update the CRM with lead status, follow-ups, and closure reports.
- Support the marketing team with guest insights and promotional feedback.
Business Development
- Identify new sales opportunities and contribute ideas to improve conversions.
- Stay updated on market trends, competitor offerings, and travel behavior pattern