Job Title: Premium Customer Support Specialist International Email Process

Location: BTM Layout, Bangalore
CTC: Up to 40,000 per month
Shift: 247 Rotational | 5 Days Working
Night Shift Allowance
Group Health Insurance

Job Description:

We are looking for experienced and highly customer-focused professionals to join our International Email / Non-Voice Process supporting premium customers and world-class, super-premium content creators.

This role requires excellent customer service skills, maturity, ownership and the ability to independently handle complex customer interactions while delivering a high-quality, personalised experience.

Key Responsibilities:
- Handle premium and high-value customer interactions through email and other non-voice channels.
- Provide personalised and professional resolutions while maintaining a high standard of customer experience.
- Independently manage complex customer queries and escalations.
- Demonstrate strong ownership and accountability for customer issues from start to resolution.




- Understand customer requirements and provide appropriate solutions beyond standard scripted responses.
- Maintain excellent written communication, accuracy and attention to detail.
- Work effectively with minimal supervision while consistently meeting quality and productivity expectations.
- Handle sensitive and high-priority customer situations with professionalism and sound judgement.

Eligibility & Requirements:
- Graduation is mandatory.
- 2+ years of relevant experience is mandatory.
- Strong experience in International Email / Non-Voice Customer Support.
- Excellent written and spoken English.
- Solid experience in premium / high-value customer service.
- Excellent customer-handling and problem-solving skills.
- Strong ownership, decision-making and escalation-handling abilities.
- Ability to work independently and handle complex customer situations.
- Experience in premium customer service, international processes, luxury, hospitality, OTT

📌 Customer Support Specialist | International Email Process (Bengaluru)
🏢 Bigminds Smart Tech
📍 Bengaluru