Key Responsibilities:
- Make outbound calls to customers with overdue personal loan EMIs.
- Follow up with borrowers and remind them about pending payments.
- Negotiate and convince customers to make payments within agreed timelines.
- Record accurate call details, payment commitments, and account status in the system.
- Coordinate with field collection executives for escalated or unresolved cases.
- Ensure all communication complies with company policies and regulatory guidelines.
- Achieve monthly collection targets and productivity benchmarks.
- Handle customer queries and resolve issues with a qualified and courteous approach.
- Maintain high standards of customer service during all interactions.

Required Skills & Qualifications:
- 1 - 4 years of experience in personal loan or unsecured loan collections (voice process).
- Basic computer knowledge.
- Experience using CRM / dialer systems.
- Strong convincing and follow-up skills.
- Ability to handle difficult customer conversations professionally.

📌 Recovery Specialist (Mumbai)
🏢 Naman Finlease
📍 Mumbai