ServiceNow ITOM & Kafka Integration Engineer

?
Bangalore, India

?
Hybrid

Build Event-Driven Monitoring & Observability at Enterprise Scale

We are looking for an experienced
ServiceNow ITOM & Kafka Integration Engineer
to design, implement and optimize enterprise event management, monitoring and observability solutions.

This is a hands-on engineering role focused on integrating
ServiceNow ITOM Event Management
with enterprise monitoring platforms and
Confluent Kafka
, enabling reliable real-time event ingestion, processing, correlation and business service visibility.

You'll work across ServiceNow, event streaming and observability ecosystems within a complex enterprise environment.

What You'll Do
- Design, develop and support integrations between
ServiceNow ITOM
and enterprise monitoring platforms.
- Configure, maintain and optimize
Kafka topics, partitions and consumer groups
.
- Build integrations using
REST APIs, Webhooks and ServiceNow IntegrationHub
.
- Develop and support
event-driven architectures and real-time streaming solutions
.
- Implement event ingestion,



correlation, alert management and operational optimization.
- Integrate ServiceNow with monitoring and observability platforms such as
Dynatrace, SolarWinds, Azure Monitor, Aternity and ThousandEyes
.
- Support
CMDB, Service Mapping and CSDM
alignment.
- Develop reusable integration components, patterns and technical standards.
- Troubleshoot complex integration and platform issues.
- Collaborate with Infrastructure, Platform, Operations and vendor teams.
- Contribute to Agile and DevOps delivery and platform governance.

What We're Looking For

✔ Solid hands-on experience with
ServiceNow ITOM
.

✔ Hands-on experience with
ServiceNow Event Management — mandatory
.

✔ Strong experience with
Confluent Kafka administration and operations
.

✔ Experience designing or supporting
event-driven architectures and real-time data streaming
.

✔ Experience configuring
Kafka topics, partitions and consumer

📌 Integration Engineer (Bengaluru)
🏢 XML International
📍 Bengaluru