Greetings from TCS

TCS presents an excellent prospect for Delivery Manager - Asset Protection Services

Role: Delivery Manager - Asset Protection Services

Desired Experience Range: 8-12 Years

Location- Chennai, Bangalore, Hyderabad, Pune, Kochi, Mumbai, Delhi

Role Summary

Lead end-to-end Asset Protection Services, overseeing Alarm Monitoring, Emergency Response, Fraud Investigations, Exception-Based Analytics, Video Evidence Management, Claims Support, and Compliance Governance. Drive operational excellence, transformation, and business value realization.

Key Responsibilities
- Own service delivery across KCAC, MAX, and VIEW Room functions.
- Define operational strategy, governance frameworks, and service performance standards.
- Manage executive stakeholder relationships and client governance.
- Ensure compliance with UL Certification, audit requirements, data privacy regulations, and business continuity standards.
- Drive transformation initiatives through automation, advanced analytics, AI-enabled investigations, and digital modernization.




- Govern key operational metrics including alarm response times, false dispatch reductions, case closure performance, video retrieval SLAs, and investigation outcomes.
- Lead risk management, compliance reviews, regulatory audits, and business continuity planning.
- Manage resource strategy, workforce planning, financial performance, and operational budgets.
- Sponsor continuous improvement programs focused on productivity, risk reduction, and customer experience.
- Develop leadership pipelines, succession plans, and organizational capabilities.

Primary Competencies
- Asset Protection Strategy
- Service Delivery Management
- Loss Prevention Leadership
- Risk & Compliance Governance
- Client & Stakeholder Management

Secondary Competencies
- Fraud Prevention & Analytics
- Business Continuity Management
- Operational Excellence
- Financial Management
- Digital Transformation

📌 Delivery Manager (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru