We’re Hiring

Client Success – Specialist

Department:
Client Success

Reports to:
Team Manager

Industry:
Digital Marketing Agency

At
Experienzing
, we believe great client experiences drive excellent results. We’re looking for a
Client Success – Specialist
who is passionate about client relationships, social media marketing, and delivering exceptional service.

About the Role

The Client Success – Specialist plays a key role in ensuring client satisfaction and long-term success. This position involves regular client communication, managing social media calendars, coordinating with internal teams, resolving issues, and ensuring deliverables align with client goals and brand standards.

Key Responsibility Areas (KRAs)

1. Client Communication & Relationship Management

· Build and maintain strong, long-term client relationships

· Conduct regular client meetings to track progress against objectives

· Collect, document, and manage client requirements efficiently

· Respond promptly to client queries across all communication platforms

· Manage client reviews, approvals,



and (where applicable) lead lists

2. Issue Resolution & Escalation

· Address client concerns by coordinating with relevant internal teams

· Communicate action plans and progress clearly to clients

· Escalate recurring issues (3–4 instances) to the reporting manager for swift resolution

3. Social Media Calendar Planning & Management

· Develop and manage monthly social media calendars aligned with client objectives

· Ensure all deliverables meet the agreed MSA requirements

· Review creatives and content to ensure brand consistency

· Ensure timely publishing of content across social platforms

· Manage comments and DMs across platforms in a timely manner

· Prepare monthly performance reports aligned with predefined goals

4. Internal Coordination

· Act as the primary internal point of contact for assigned clients

· Collaborate with internal teams to ensure quality and timely delivery

· Reprior

📌 Account Manager (Chennai)
🏢 Experienzing
📍 Chennai