Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
Job Details

Principal Duties & Responsibilities

• Responsibility for the daily running of the CS team i.e. to ensure that personnel are

working to their full potential, that work is evenly distributed among staff, to ensure the

systems are being utilised correctly and to the maximum, to ensure that calls and customers

are being dealt with appropriately.

• To ensure that all customers receive the highest level of customer service and

departmental standards remain high.

• Observe and evaluate the team’s performance and offer assistance/ support to All CS staff

and Team leaders.

• Ensure all members of staff are up to date and fully trained on all recent guidelines / SOP’s

and technological changes.





• Conduct regular CS meetings to discuss the general running of the department.

• Identify areas where change may be required and implement the change if appropriate

• Responsible for recruitment and Training of all new Personnel to the department

• Ensure that regular individual Feedback sessions are carried out to evaluate performance

of all Team members.

• Hold regular meetings with CS Team leaders to ensure continued staff development.

• Conduct and document annual Appraisals with all staff.

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an

exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All

personnel may be required to perform duties outside of their normal responsibilities from

time to time, as needed.

📌 Supervisor, Customer Onboarding (Pune)
🏢 CENCORA BUSINESS SERVICES INDIA PRIVATE
📍 Pune