About the Team

The Servicing Capabilities & Innovation (SC&I;) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of GSEC, SC&I; is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives. Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences.

Role Overview

The Analyst - Enterprise Transformation supports the successful delivery of strategic transformation initiatives by providing project coordination, business analysis, executive reporting, and operational support across the organization's enterprise transformation portfolio. Reporting to a Manager or Director, this role partners with Product,



Technology, Finance, Operations, and other business teams to help coordinate initiatives, monitor progress, develop executive communications, and support program governance.

This role is ideal for a highly organized, analytical, and intellectually curious skilled who enjoys solving complex business problems, managing multiple priorities, and working across cross-functional teams.

Minimum Qualifications
- Bachelor's degree or equivalent work experience.
- 1–3 years of experience in project management, business analysis, consulting, operations, finance, customer success, product management, or a related field.
- Strong organizational and project coordination skills with the ability to manage multiple priorities.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Excel, including data analysis and reporting.
- Strong Microsoft PowerPoint skills with ex

📌 Analyst - Enterprise Transformation (Gurugram)
🏢 American Express
📍 Gurugram