19 Aug
|
MK Sons Fine Jewels
|
Ahmedabad
19 Aug
MK Sons Fine Jewels
Ahmedabad
Job Opening – CRM Executive / Guest Relations Executive
Department: Customer Relationship Management (CRM)
Location: Ahmedabad
Open Positions: 3
Industry Preference: Hospitality | Aviation | Luxury Retail | Premium Customer Service
Branch Locations:
1. CG Road Branch
2. Sindhubhavan Road Branch
About MK Jewels
MK Jewels is a premium fine jewellery brand known for luxury craftsmanship, elegant collections, and exceptional customer experiences. We believe in building long-term relationships with our clients through personalized service and hospitality-driven customer engagement.
Role Overview
We are seek polished, well-spoken, and customer-centric professionals for the role of Hostess and CRM Executive / Guest Relations Executive.
Candidates from hospitality, aviation, front office, hostess, guest relations, luxury retail, salon/spa, premium lifestyle brands, or high-end customer service industries are highly preferred.
The ideal candidate should have excellent communication skills, a pleasing personality, strong follow-up abilities,
and the confidence to interact with premium clientele professionally.
Key Responsibilities:
Welcome and assist customers warmly while ensuring a premium in-store experience.
Handle customer enquiries, service requests, appointments, and follow-ups through calls, WhatsApp, social media, and walk-ins.
Build and maintain long-term customer relationships through regular engagement and personalized communication.
Coordinate with showroom sales teams for customer appointments, visit planning, lead follow-ups, and conversion support.
Maintain customer records, preferences, birthdays, anniversaries, and significant occasions in the CRM system.
Ensure timely customer follow-ups for enquiries, pending visits, feedback, and repeat business opportunities.
Handle customer concerns and complaints professionally while maintaining high service standards.
Support customer engagement activities, events, exhibitions, and loyalty initiatives
📌 Hostess and CRM Executive (Ahmedabad)
🏢 MK Sons Fine Jewels
📍 Ahmedabad